Highwood Dayhome

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2018/2019 Highwood Dayhome Handbook

Hours of Operation

My hours are from 7:00 AM until 4:30 PM Monday through Friday. Hours of care will be contracted from child to child. No childcare will be provided for more than 9 hours/day, on Saturday or Sundays or on the following holidays:

Family Day

Good Friday

Easter Monday

Victoria Day

Canada Day

August Civic Holiday

Labour Day


Remembrance Day

Dec 24-Jan 4

The above are paid holidays if they fall on a contracted day for your child. If a statutory holiday falls on a weekend, the day immediately preceding or following the holiday the dayhome will be closed.

Payment Procedures


Late Payment Fee: $20.00 per day that payment is not received

Late/Early: $1.00 per every min of your contracted time


Full Time: Childcare contracted on a set scheduled time slot 5 - 9.5 hours per day or 4 - 5 days per week.

Part Time: Childcare contracted on a set scheduled time slot less than 4 hours per day or 3 days per week or less.

Drop In: Childcare not contracted, nor guaranteed.

Late/Early: If the child is brought early or picked up late from the contracted or arranged time, the Late/Early Fee will be assessed as described.

No Show: If your child will not be attending, please call before your child’s scheduled drop-off.

Holding Fee:

A non-refundable fee equal to two weeks of childcare costs is due at the time of enrolment as well as a signed Parent-Provider contract. Your child’s spot is not secured until both contract and deposit are received. The fee will be credited towards the last two weeks of your child’s enrolment and is non-refundable.

Matters of Money:

All payments are due at or before drop-off on the first of each month by EMT or cash. After 12:00 PM, the late fee will be assessed ($20.00 per day). Please note- It is unacceptable to drop off payment during non-business hours or on a day your child is not in attendance. If payment is not made, your child will not be accepted into care until payment, including all late fees, is made. If a period of 3 days passes without payment received, the contract will be terminated, the deposit forfeited and the position filled.

Childcare fees are due regardless of whether or not your child attends. You are paying for a position, as well as a service. A position will be considered open until the first months’ fees are received.

Day to Day

Drop Off/Pick Up:

Please do not park in the driveway.

Your child must enter/ exit my home with you.   

Entry is through the back door. Please help us remain organized by putting your children’s belongings in his/her correct cubby.

No shoes are to be worn in the home or daycare space by either parent or child.

No child will be allowed to leave with anyone except the parent, unless indicated on the alternate pickup list, without written permission from the parent. Telephone permission will not do! Anyone unfamiliar to me will be required to show proof of Identification. Please make the alternate pick-up person aware of the requirements.

It is normal for your child to cry on arrival, especially for the first few weeks. Please make your goodbye brief and tell your child exactly when you will be returning. The crying usually stops within seconds of your departure. You are welcome to listen outside the door. Never leave without telling your child goodbye.

Please be in control of your child during drop off and pick up times. This is a time of testing when two different authority figures are present (parent and provider) and this situation will be tested at one time or another to see if the rules still apply. I expect you to remind your child if inappropriate behaviors are being displayed. Children of all ages adjust to transitions from one activity to another differently. Some do not like to be too rushed and most do not like to wait too long once they are ready to depart.

If the person picking up the child appears to be under the influence of alcohol or drugs, another authorized person will be called to pick-up both the child and the adult.

Court Order:

If there is a court order keeping one parent or guardian away from the child, I must have a written note from the custodial parent or guardian in my file to that effect. Otherwise, I cannot prevent the non- custodial parent from picking up the child.

Open Door:

You are invited and welcome to visit anytime your children are present, but you must take your child when you leave. You are asked to avoid arriving during Rest Time. Parents are also free to call/ text at any time. If I do not answer, please leave a message, and we will call you back as soon as we are finished with the current activity.

Sick/Vacation Days:

In the event that your child is ill and needs to miss a day, please call before arrival time. Please give as much notice as possible for planned missed days/ vacation days.


Some people call it discipline, I prefer guidance. No child will be hit, spanked, belittled, or otherwise intimidated while in my care--even with parental permission. No corporal punishment will be used. Children will be treated with courtesy, respect, and patience. Guidance will be according to age and understanding level.

  1. Positive Reinforcement: The child will be encouraged when she is demonstrating acceptable behavior.

  2. Redirection: The child is redirected to another activity and given the opportunity to try again at another time

  3. Time-Out: The child is separated from the group for an age appropriate amount of time (one minute per one year of age). This technique is only used when a child repeatedly will not follow directions or listen to my words, is exhibiting tamper type behavior, or hurting themselves, others or equipment. When the child shows that he is ready to demonstrate acceptable behavior, they are encouraged to rejoin the group and try again.

  4. Last Resort: When a child’s behavior is continually upsetting or dangerous to others, a conference will be called with the parents. If the problem cannot be resolved, arrangements will have to be made for the child to go elsewhere for care.



I provide breakfast (7:30),  lunch (11:30), and a mid-afternoon snack (3:00). Water is served with snacks and whole milk with meals. I do not serve juice or pop. Please do not enter with or send any food or drink with your child without prior approval through the provider. If your child arrives after a meal or snack has been served, he/she will wait until the next meal/snack time to eat. Meals and snacks are served family style. Children are encouraged to use this time to share their experiences with each other. Manners are taught, and practiced during this time as well. Children will help with setting the table and clearing the dishes. Children will not be forced to eat, but will have to wait until the next meal to be served. Please list on the medical report any food allergies your child may have. If your child needs a special diet, the parent must furnish these foods.


For Children Ages 2-5 Your child will enjoy activities ranging from art and craft projects to games, songs, finger plays, storytelling, creative dramatics, exercises, science, patterns, numbers, colors, alphabet, and much more through various weekly themes. Some of these projects will be taken home to share with you, and others will be group activities that you can ask about. We know that children learn best by "doing". Therefore, the activities the children participate in are developmentally appropriate, concrete, hands-on, and most of all fun, because we believe that learning is an exciting experience.

For ages 24 months and younger we work on and with the following: throughout each day we practice large and small motor skills by reaching, grasping, rolling, sitting, crawling, standing, walking, climbing, throwing, catching, kicking, cooing and talking; whichever developmental stage your child happens to be in at the time. Infants and toddlers learn through play by utilizing flash cards, books, numbers, shapes, colors, the alphabet, stacking blocks, puppets, age-appropriate toys, and much more. We encourage participation, but the child will not be forced to participate. Most importantly, our goal is to make learning for all ages fun, and non-intimidating. It is our hope that both you and your child will be as enthusiastic as I am about our program.

Parental Involvement:

Please show an interest in your child’s activities and environment. We spend a large part of our day doing something that will make you proud. Please feel free to look around the daycare at our display walls and your child’s folder. Projects to take home will be in your child’s cubby, please check daily. Please make sure to read our parents notice board everyday and respond when necessary. I welcome all questions, concerns and suggestions. 

Daycare Set-Up:

In keeping with our weekly themes, the preschool space will be decorated to correspond with said themes. Your child can expect a change in bulletin board set-ups, trimmers, hanging decorations and learning charts. During the week I primarily have just one of each activity out at a time so the children can concentrate fully on each thing they do. Blocks, building supplies, molding material, craft supplies, art supplies, books, games, puppets/dolls, cars, costumes and dramatic play areas will be rotated daily/weekly. This prevents boredom by bringing something new in all the time as well as preventing clutter.

Dress Code:

Please send your child clean, dressed, fed and ready for the day. The activities will be messy. Do not send your child in clothing that you do not want stained. You also need to supply a complete change of clothing in case of an accident; I do not supply clothing for day care children. If the child has no spare clothing, the parent will be called to bring some. If there is a special occasion that calls for special clothing, (a visit or party right after child care or a trip to the photographer) please send the special clothing with your child and I will help them clean up and get dressed prior to your picking them up at the end of the day.


Please do NOT send any toys from home with your child. They create disputes between friends and broken hearts when lost or broken. If your child needs a special toy or item for sleeping, it will be allowed, but it will remain put away until Rest Time. I am NOT responsible for lost, stolen, or broken toys from home. Should the child deliberately destroy my toys or other property through misuse or willfulness, the parent will be required to replace it.

Rest Period:

Every child is required to have a rest period. Our nap time is between 1:00 and 3:00. Every child has their own nap mat or GRACO sleep approved PNP. No special mattresses are allowed for babies. Children are encouraged to bring a stuffy or blankie. Sheets will be washed weekly or as needed. Under no circumstances will a child be excluded from the rest period, nor will I keep a sleepy child awake at the parents request.

Please do not schedule pick ups or visits during this time to lessen the disturbance to resting children. If you must, please try to be as quiet as possible when entering as well as keeping your child quiet when leaving.

Toilet Learning:

I will assist you in toilet training your child with the understanding that it will be successful only if we work together. I will use pull-ups supplied by the parent. Children may wear underwear to daycare after two weeks of being accident free. Send your child ONLY in easy on/easy off clothing until they are able to completely undress and dress themselves. I required at least 2 complete changes of clothing during Toilet Learning. I do not launder soiled items and will send them home in a plastic bag. Please replace any clothing sent home the next day.

Field Trips:

At times, we may plan a field trip or it may be necessary for me to transport your child by car. You may be requested to provide a car seat for the day.  All traffic and safety laws will be followed. No child will ever be left unattended in a vehicle. If you do not wish for your child to attend our field trip, your regular fee is due, and it is your responsibility to obtain alternate care for the day.


We honor major holidays and all children’s birthdays. If you would like to bring a special treat for the children, please arrange this with the provider.


I take the well-being of your child seriously and work hard to provide an environment that is as healthy as possible. Surfaces that children come in close contact with such as mouthed toys, tables, highchairs and change tables are disinfected after each use. Toys and play surfaces are thoroughly disinfected once a week, and the ball pit is disinfected once a month.

Hand washing is the single most effective practice in preventing the spread of germs. We wash our hands many times throughout the day- before and after meals, after using the toilet or changing a diaper, after playing outside and after using play-dough or other play substances. We will only use hand sanitizer on the occasion we are not home and have no other means of washing up.

My house, although clean, is not always tidy. My main concern is the care of the children. I clean my house during Rest Time, if all are asleep, during non-business hours, and occasionally with children's help. The children will help clean up toys before meals, naps and departure.

Television/Video games:

I allow TV viewing during arrivals and meal prep. On occasion I let the children pick a child appropriate video to watch when ‘weather is NOT permitting’ and pajama days. Children will never be required/encouraged to sit and watch T.V. in place of play or learning activities.

Outdoor Play:

We make use of the back-yard, neighborhood parks, local paths, and back alleys. In the yard we have a small hill for sledding in the winter and pools, a blow-up slide and numerous sporting activities for the summer. Please ensure that you lock the gate after dropping/picking up your child as older children are allowed to go out while others are getting ready. We have a double stroller for younger children as well as for tired children. If your child cannot stay with the group while on walks he will be made to wear a back-pack restraint when safety is an issue.  We always leave the home prepared for eventualities- kleenex, potable records, first-aid kit, water bottles and changing supplies. In the event of a ‘washroom emergency’ children will be allowed to urinate outdoors in a private spot.

Please ensure your child is prepared for inclement weather. It is never fair to dress your child in a sweater during the summer, forget mittens in the winter or to not have rain boots in the spring.

In the event that we are not home when you arrive, please call/text and we will meet you at our current location.


Fire: There is one fire extinguisher located in my home. It is located in the Utility Room. If there is a fire that cannot be extinguished quickly, the children will be evacuated immediately before calling 911. We will practice fire drills monthly so the children will be prepared in the event of a fire. I keep potable records in the event that parents must be notified of an alternative pick-up location.

Substitute Child Care:

I make every possible effort to keep the daycare open. In the event that I will be taking known holidays and other personal days I provide a substitute caregiver at my discretion and it is business as usual. If you choose not to have your child attend on these days, payment will still be required.

In the case of a provider emergency it is your responsibility to have a back-up plan.


Changes to Policies:

Changes may be made to these policies as needed with 2 weeks notice. The policy, contracts, consents, and forms will be reviewed and updated, if needed, yearly in September. Please give written notice of any changes that may occur, especially of name or address, or of updated immunizations.


The information you supply to me will be kept confidential. I will, at all times, respect your privacy. Before any of the information is released to outside persons, the parents will sign a release form.

Enrollment Requirements:

Before enrolling your child in my Day Care there are several things you must do:

Read through and become familiar with the Policies. You will be required to sign a form that indicates you have read, understand, and agree to ALL the Policies as outlined. All permission forms, emergency contact forms, health forms and All About Me forms must be completed and the holding fee sent.

Termination of Care:

During the TWO-WEEK TRIAL PERIOD, either party can terminate care without notice. After the first two weeks of care both provider and parent are required to provide two weeks notice, with the exception of gross misconduct on the part of the provider, parent or child. I reserve the right to immediately end care for non-payment, failure to respect me, my home, my neighborhood, behavior of the child, which is harmful to the physical or emotional well being of the other children, failure to abide by my policies, false information given by the parent either verbally or in writing, and bringing a sick child to the day home. If you terminate care without giving appropriate notice, you will be responsible for payment of the final 2 weeks of care whether or not your child attends. Please be advised that you will be charged your scheduled rate until you notify me that your child will not be returning.

Child Abuse/Neglect:

I am required by law to report any suspected signs of child abuse and/or neglect. This includes any form of physical punishment by the parents in my home.


All supplies must be labeled with your child’s name. You will need to provide the following things to be left here:

1 complete change of clothing (more if we are toilet training) to be left here. This includes shirt, pants, socks, and underwear.


1 sweater and slippers/ indoor shoes to be left here.

Special toy or blankie, if needed at sleep time.

Sunscreen and bug spray.

Any over the counter medication that you may wish to be used. This must have the child’s name on it. Remember, I will always ask your permission before administering.

Diapers or Pull-ups, 1 full package, name brand only. They will be stored in your child’s cubby and I will notify you when the supply is low.

1 box of baby wipes, at least 80 - 100 count. Please bring a refill box the first time and then refill packs as needed.  

Note: If you prefer not to supply these items to be left here, you may send them daily in a diaper bag. The option of leaving these items here is for your convenience and is not required. However, all of the above items are required for me to care for your child, so they will need to be brought daily. Again, if you choose not to supply me with the required items, I will call you to bring them.

Health Matters


The health and well-being of all the children in my care is of the utmost importance to me. Under no circumstance is a sick child to attend the daycare. The children should be allowed to recover fully from an illness in the comfort of their own home. The other children in care are exposed to any disease your child may bring into the home. If you are unable to remain home with your child, it is your responsibility to make substitute child care arrangements. Obviously, it is not possible to prevent the spread of all illness. However, minimizing exposure and providing good hygienic practices in the daycare home are means by which we can limit the problem and the resulting inconvenience. Accordingly, for the benefit of all involved, the following policies will be strictly enforced:

Children who have exhibited ANY symptoms of infectious illness within the proceeding 24-hour period are likely to be contagious and should remain at home. Examples of associated symptoms include, but are not limited to, fever of 100F measured orally or 101F measured rectally, nausea or vomiting, diarrhea, sore throat, loss of voice, hacking or continuous coughing, yellow or green runny nose, draining eyes or ears, rash, or head lice. In some cases, if your child needs to be seen by a doctor, you will be required to submit a signed report from your doctor before your child can return to child care. I reserve the right to determine whether a child should remain in the home where illness is a consideration. Parents of children who become ill during the day will be promptly notified and are expected to arrange to pick up their child immediately. The sick child will, if possible, be isolated from the other daycare children to minimize exposure. If the parent cannot be reached, the person designated as the emergency contact will be notified. This means if a child is sick throughout the night, the child CANNOT attend the daycare. If a child cannot fully participate in the normal daycare routine, or requires more care than we can provide without neglecting the other children, she will not be allowed to attend daycare.


No child shall attend the daycare for 24 hours following an immunization.


No child will be given any prescription medication unless written permission is given by the parent with a doctor's note stating medication must be administered during daycare hours. Prescription medication shall have the child’s name, name of medication, Doctor’s name, name of pharmacy, prescription number, date, and directions for administering. The medication must be in the original container as dispensed by the pharmacy. 

Medical Emergencies:

Although supervision is constantly given, I cannot be by the child’s side at all times to prevent falls, tripping, bumps, blows from other children, etc. If the child is injured in a non life-threatening way, I will assess the child and provide home first aid. If the injury is more serious, the parent will be notified so the child can be transported to the hospital or doctor’s office. (I.e. needs stitches, broken arm, or dislocation, etc.)  In case of a medical emergency, I will attempt to contact you immediately. If I am unable to reach you, I will start calling the people designated as your emergency contacts. If I am unable to reach you or your emergency contacts, I will transport your child to his/her doctor or to the hospital, if necessary. If immediate intervention is required, I  will take appropriate action including calling 911 and having your child transported to the Hospital.

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